E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies

Implementation so far…

Global ICT Awards
A great achievement for e-Government in Malaysian where MyGov portal wins Global ICT Awards at World Congress on Information Technology (WICT) 2008, held at Kuala Lumpur Conventional Centre (KLCC). This raises the public affirmation toward the achievement of e-Government in Malaysia.

Citizen Information & Services provided by myGovernment:

i. Education
ii. Employment
iii. Security and Safety
iv. Taxation and Collections
v. Travel and Transport
vi. Recreation And Entertainment
vii. Legal Matters
viii. Public Amenities and Utilities
ix. Health
x. Social Welfare and Community
xi. Property and Investments
xii. Family

MyEG Services offer:

i. Insurance and road tax renewal –attractive discounts on roadtax
ii. Buy auto Insurance / Takaful
iii. Status of Fuel Rebate claim
iv. Driving License Renewal
v. LDL Application
vi. PDRM Summons Alert and Summons Payment

E-Government in Sarawak 2008

E-Government in Sarawak consists of the following services:

i. E-Recruitment
ii. E-bill Presentment and Payment (eBPP)
iii. eMOSS
iv. Electronic Local Authority (eLA)
v. e-DUN
vi. SarawakNet
vii. E-Bario
viii. Sarawak e-government Initiative and K-Readiness Index for Sarawak (KRIS)
Sarawak Government is dedicated in using ICT and Internet to advance its processes and convey quality services, subsequently Sarawak is on the right track to achieve a full-fledge e-Government by the end of 2008. Almost all key services are accessible online for the citizens to access. The next implementation will be a challenge to guarantee that these services are delivered perfectly and efficiently in the future.

Citizen’s adoption strategies…
o The Government-to-Consumer (G2C) Initiative provides one-stop, online access to information and services to citizens.
o The portal presents citizens with a single “front door” to government, allowing them to receive accurate, timely, and consistent answers and information.
o Loan tools, job availability, senior citizen and disability registration could be done online.
o To enhance the relationship and quality of interaction between the Government of Malaysia and its citizens.

However, there are still some challenges for Government in the New Economy.

Read more about E-Government from My E-commerce blog.